Would you like to become a UXer
and help us make Internet better?

WHAT DOES MedUX DO?

At MedUX, we work to improve the quality of Internet in Europe and the UK.
We do so with the help of our UXers, that is, people like you who volunteer to host and take care of one of our MedUX devices (we call it DUX) at their homes. We make sure UXers receive a reward for taking part in the project.

What does being a UXer mean?

An UXer is a person who helps us, MedUX, to improve Internet. The UXer hosts one of our MedUX HOME devices better known as DUX.

Why becoming a UXer?

You will become part of a big community of people like you, who want to make Internet better! Besides, you will receive a monthly reward.

What about my privacy?

Your privacy is guaranteed. The DUX cannot access your personal data, it just behaves as a new device on your network. We fully comply with the data protection regulations - we take that very seriously!

How does the DUX work?

A DUX is a small device that sits next to your home router and tests your Wi-Fi and Ethernet connection quality. All it needs is to be connected to your router, so it can send the tests results back to MedUX.

I want to become a UXer!
How can I do it?

To become one of our UXers, you only need to connect our MedUX HOME to your router.
Join us now!
Frequently Asked Questions

What does being a UXer mean?
A UXeris a person who helps us, MedUX, improve the Internet.

Why becoming a UXer?
You will become part of a big community of people like you, who want to make Internet better! Besides, you will receive a reward in Amazon Gift Cards. Also, you will be helping us evaluate the quality of the Internet!

How does MedUX HOME (DUX) work?
A DUX is a small device that sits next to your home router and tests your Wi-Fi and Ethernet connection quality. All it requires is a connection to your router, so it can send the tests results back to MedUX.

What about my privacy?
Your privacy is absolutely guaranteed. The DUX cannot access your personal data, it just acts like a new device on your network. We fully follow the data protection regulations - we take that very seriously!

Where can I find the information you asked for (provider, type of Internet connection, speed)?
You can find these details on your Internet invoice. There you can find your Internet provider and the commercial pack you have contracted which specifies your Internet connection and speed.

I haven’t applied to join MedUX project.
We are sorry to hear you have received a MedUX HOME device not having applied to join MedUXUXersprogram. Please contact us in support@caseonit.com so we can proceed with the pick-up of the device.
In case you would like to join our project anyway, please contact us, so we can give you specific info about the terms and conditions, and you can join our MedUX Community and become aUXer!

I don't want to take part in MedUX Research.
If you have finally decided not to take part in the MedUX Internet Quality of Experience measuring project, there is no problem. Despite it, we invite you to visit www.uxers.caseonit.com. This is our website, where you can find a lot of info about the project and, if you want to, apply yourself again to join us. We hope to see you soon!

Can I recommend a friend being a UXer?
Yes! Definitely! We are happy to welcome your friends to our UXer Community. They must go through the UXer Validation process. You can refer them to contact us in support@caseonit.com.

Why do I have to share my Wi-Fi Password?
The MedUX HOME device tests your Internet connection in both Wi-Fi and Ethernet technologies. Once the DUX is connected to the Ethernet, it can test this connection, but if the DUX isn't connected to Wi-Fi, MedUX cannot test the Wi-Fi Customer Experience.

Will I notice any internet connection damage?
You won't notice any connection damage. In the unlikely event that you notice some malfunction. Please, don’t hesitate to contact us in support@caseonit.com and we will gladly help you.

What kind of tests does MedUX HOME run?
MedUX HOME is a device that simulates a user to test the Quality of the Service provided by your telecom operator in both Wi-Fi and Ethernet. For it, we need to run simple tests like web browsing to check web loading time, speed tests to compare the speed received to the subscribed, or YouTube tests to check the video's loading time. We can never see what you are doing in your network. We are 100% GDPR Compliant!

Can MedUX HOME access to the online content I browse?
No, MedUX HOME is unable to access any of your personal data. We take privacy very seriously! MedUX HOME simulates a user and it is like when a friend comes to your place and you give them your Wi-Fi password, you can never see what they are browsing, so neither can we.

How much is the electricity consumption of the MedUX HOME device?
You will not notice and increment in your electricity bill after plugging in MedUX HOME device, its power consumption is 5V/4A.

I don’t have LAN port available in my router. Can I still take part?
Unfortunately, you will need a free LAN port available in your router to take part in the project.

Does it need any maintenance?
No, the DUX doesn’t need any kind of maintenance. In case you have any problem with the device, please contact us in support@caseonit.com and we will gladly help you solve it.

What do I do if I am not sure that it is properly working?
You can contact us in support@caseonit.com and we will let you know if your DUX is properly working.

I haven’t applied to join MedUX project
We are sorry to hear you have received a MedUX HOME device not having applied to join MedUX UXers program. Please contact us in support@caseonit.com so we can proceed with the pick-up of the device.

In case you'd like to join our project anyway, please contact us, so we can give you specific info about the terms and conditions, so you can join our MedUX Community and become aUXer!

How long does the project last?
The project lasts three (3) years.

Can I change my telecom operator company while I am a UXer?
Yes! MedUX can run testing multiple connections. You only need to report the change. We will help you during the setting up and we will update your participation in the system.

I don´t want to have MedUX HOME connected any longer. What should I do?
If you don’t want to take part in the project anymore, please contact us in support@caseonit.com and we will gladly help you. Please send us your MedUX HOME ID.

We will collect the MedUX HOME free of charge. If you ever want to take part again, we will be happy to confirm you and welcome you again! You will only need to contact us in info@caseonit.com.

Can I recommend a friend being a UXer?
Yes! Definitely! We are happy to welcome your friends to our UXer Community. They must go through the UXer Validation process. You can refer them to contact us in support@caseonit.com.

Can I switch off my router device at nights or when I leave home?
Ideally you don’t need to disconnect your MedUX HOME device, so we can have a whole picture of the customer experience. The MedUX HOME device runs most tests when you are not active in your network, so it doesn't bother any user.

Take into consideration that you will only receive the payment if the DUX is 24/7 connected! Make sure you always have your MedUX HOME connected.

I am going on holidays, is it ok to disconnect the DUX device?
No, there is no problem. If you are going to be absent for some time you only need to let us know!

Connection is not working properly so my telecom operator has decided to change my router model. What should I do?
Please, contact us in support@caseonit.com and notify us your new router model so we can change your details.

My telecom operator just told me they are upgrading my connection. What should I do?
Please, contact us in support@caseonit.com and notify us the details of your new Internet connection.

How will I receive my payment?
There are many options to receive your payment. You can contact support@caseonit.com if you have any special request.

What if I didn’t receive my payment?
We are really sorry! Please contact us in support@caseonit.com providing your MedUX HOME ID and we will gladly help you.

Remember: To receive your payment you must have your MedUX HOME device connected 24/7.

MedUX HOME set up is quite simple. The MedUX HOME is a Plug and Play device which needs to be plugged in a power supply and a router (via Ethernet and into a free LAN Port). From that moment on, the MedUX HOME device will be connected!

For Wi-Fi Configuration you will need to follow some steps (you need to wait at least 10 minutes after MedUX HOME connection and make sure that you are setting up the Wi-Fi when MedUX HOME is connected to the same Wi-Fi as the computer you are accessing the configurator):

1. Please access https://config.caseonit.com and enter your MedUX HOME ID (you will find it in the MedUX HOME sticker. It's a 12-digit alphanumeric code and it will look like: 001e0630f029. Please, remember that all the letters must be in lower case.
2. Enter your phone number (the one you used in your registration process)
3. Accept the terms and conditions
4. Select your Wi-Fi Network
5. Enter your Wi-Fi Password
6. Now you have your MedUX HOME device totally set up!

* The USB WiFi adapter is inside the device. It is already installed!

Notice that once you properly connect MedUX HOME device to your router, there should be a blue steady light on the device, and the light from the router port, to which you have connected the Ethernet cable, should be flickering. Then, your MedUX HOME connection is correct!

When trying to set up MedUX Wi-Fi, I get a “MedUX HOME device does not exist” error: 

You might get this error because you are trying to configure the MedUX HOME device while not connected to the same network, or because you have the wrong MedUX HOME device ID or phone number. Please make sure you enter all the info. If you need further assistance, please don’t disconnect the MedUX HOME device as it is working through ethernet and contact us in support@caseonit.com. We will gladly help you!

When entering my ID number, I get the message "There was a communication error with our servers. Please, try again later":

The MedUX HOME ID you have entered might be wrong. Check again if it is the same one provided to you. You can find the MedUX HOME ID in the sticker in you MedUX HOME device.

On the Wi-Fi network field (SSID), my connection doesn't appear in the list: 

- If your Wi-Fi network is hidden, select the option "Not listed" and write your network name.
- If your Wi-Fi network is not hidden, please wait a few minutes and try again.

When I click on "Send" the page shows the error message "OOOPS! There was an error updating your MedUX HOME device":

Please, wait a few minutes and try again.

* If you have a white list on your router, you should give access to the device’s MAC (unique identifier assigned to the device), so it can be connected. You should contact us in support@caseonit.com to request that data so we can include the MedUX HOME device in that white list.

For any further questions, please don’t hesitate to contact us in support@caseonit.com providing your MedUX HOME ID and our UXer Assistance Team will be happy to assist!

Contact


Contact with us at support@caseonit.com
if you have any question or need further information.
MORE INFORMATION