Frequently Asked Questions
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A UXer is a person who helps us improve Internet by having a MedUX HOME (DUX) connected at home.
A DUX is a small device that sits next to your home router and tests your Wi-Fi and Ethernet connection quality. All it requires is a connection to your router, so it can send the tests results back to MedUX.
Your privacy is absolutely guaranteed. The DUX cannot access your personal data, it just acts like a new device on your network. We fully follow the data protection regulations - we take that very seriously!
You can find these details on your Internet invoice. There you can find your Internet provider and the commercial pack you have contracted which specifies your Internet connection and speed.
You will become part of a big community of people like you, who want to make Internet better! You will be helping us evaluate the quality of the Internet! Besides, you will receive a reward for the time you have the device connected.
We are sorry to hear you have received a MedUX HOME device not having applied to join MedUX UXers program. Please contact us in uxers@medux.com so we can proceed with the pick-up of the device.
In case you would like to join our project anyway, please contact us, so we can give you specific info about the terms and conditions, and you can join our MedUX Community and become a UXer!
If you have finally decided not to take part in the MedUX Internet Quality of Experience measuring project, there is no problem. Despite it, we invite you to visit www.uxers.caseonit.com. This is our website, where you can find a lot of info about the project and, if you want to, apply yourself again to join us. We hope to see you soon!
Yes! Definitely! We are happy to welcome your friends to our UXer Community. They must go through the UXer Validation process. You can refer them to contact us in uxers@medux.com.
The MedUX HOME device tests your Internet connection in both Wi-Fi and Ethernet technologies. Once the DUX is connected to the Ethernet, it can test this connection, but if the DUX isn't connected to Wi-Fi, MedUX cannot test the Wi-Fi Customer Experience.
You won't notice any connection damage. In the unlikely event that you notice some malfunction. Please, don’t hesitate to contact us in uxers@medux.com and we will gladly help you.
MedUX HOME is a device that simulates a user to test the Quality of the Service provided by your telecom operator in both Wi-Fi and Ethernet. For it, we need to run simple tests like web browsing to check web loading time, speed tests to compare the speed received to the subscribed, or YouTube tests to check the video's loading time. We can never see what you are doing in your network. We are 100% GDPR Compliant!
No, MedUX HOME is unable to access any of your personal data. We take privacy very seriously! MedUX HOME simulates a user and it is like when a friend comes to your place and you give them your Wi-Fi password, you can never see what they are browsing, so neither can we.
You will not notice and increment in your electricity bill after plugging in MedUX HOME device, its power consumption is 5V/4A.
Unfortunately, you will need a free LAN port available in your router to take part in the project.
No, the DUX doesn’t need any kind of maintenance. In case you have any problem with the device, please contact us in uxers@medux.com.
You can contact us in uxers@medux.com and we will let you know if your DUX is properly working.
We are sorry to hear you have received a MedUX HOME device not having applied to join MedUX UXers program. Please contact us in uxers@medux.com
In case you'd like to join our project anyway, please contact us, so we can give you specific info about the terms and conditions, so you can join our MedUX Community and become aUXer!
The project lasts three (3) years.
Yes! MedUX can run testing multiple connections. You only need to report the change. We will help you during the setting up and we will update your participation in the system.
If you don’t want to take part in the project anymore, please contact us in uxers@medux.com and we will gladly help you. Please send us your MedUX HOME ID.
We will collect the MedUX HOME free of charge. If you ever want to take part again, we will be happy to confirm you and welcome you again! You will only need to contact us in uxers@medux.com
Yes! Definitely! We are happy to welcome your friends to our UXer Community. They must go through the UXer Validation process. You can refer them to contact us in uxers@medux.com.
Ideally you don’t need to disconnect your MedUX HOME device, so we can have a whole picture of the customer experience. The MedUX HOME device runs most tests when you are not active in your network, so it doesn't bother any user. Make sure you always have your MedUX HOME connected.
No, there is no problem. If you are going to be absent for some time you only need to let us know!
Please, contact us in uxers@medux.com and notify us your new router model so we can change your details.
Please, contact us in uxers@medux.com and notify us the details of your new Internet connection.
Contact us at uxers@medux.com
if you have any question or need further information
